ACO Polycrete Pty Ltd

About ACO Australia

When you deal with ACO, you are dealing with a global company that thinks locally. You can expect an Australian made product designed and manufactured to Australian requirements fully backed by Australian based customer and technical support teams.

ACO is an Acronym for Ahlmann Company. The Ahlmann family started ACO and still owns it today.

ACO Pty Ltd is part of the ACO Group, a multinational company specializing in the manufacture of products in the construction and building industry.

In the early 1970s, ACO pioneered the development of a modular approach to channel drainage systems made from durable polymer concrete. In 1972, ACO set up a company in Switzerland, followed by France in 1976 and the US in 1978 and then Australia in 1988. Since then, the ACO Group has expanded globally through its subsidiaries and manufacturing facilities in over 40 countries in North America, Europe, Asia and Australasia with 3800 employees worldwide.

ACO Pty Ltd is an Australian manufacturer, sales and marketing company with access to ACO’s other globally strong manufacturing bases. The company offers an extensive portfolio of stormwater, building drainage systems, cable pit and ducting systems; access covers and other products for niche applications. These products are installed in internal and external residential, commercial and industrial applications.

ACO Pty Ltd is headquartered in Emu Plains, Sydney and has offices and distributors throughout Australia, South East Asia and the South Pacific. It offers onsite support for all aspects of the business from specification advice to installation expertise. Through dedicated training programs, ACO Pty Ltd is recognized for providing the industry education on water and cable management; and access covers.

As market leader, ACO Pty Ltd is constantly innovating to bring new products to the Australian market. It has access to the ACO Group’s various R&D competency centres globally. Locally, the company is dedicated to continuous development, quality and testing to ensure ACO products continue to meet Australian national and regional requirements. ACO Pty Ltd operates an ISO 9001 system, the internationally recognized standard for quality and is committed to achieving the highest possible standards of excellence throughout the organisation.

Customer Service and Support

When you deal with an Australian manufacturer, you can expect world class customer support without delays.

Customer service is integral to the way ACO Pty Ltd carries out its business. Our objective is to provide a ‘right first time’ policy to complement our unmatched technical support and innovative culture.

Customer Service

ACO continually trains and develops its employees so they are empowered to not only provide the customer with the right information, but also deliver it with the right attitude. The ACO sales force offers a comprehensive support service for specifiers and customers. ACO’s internal telesales offices deal with incoming enquiries and orders. Stocks of product are located at strategic locations which are constantly being replenished from our manufacturing facility. Logistics and distribution teams are responsible for supplying orders to our customers correctly and on time. It is our constant goal to improve our service.

To contact our Customer Services Team call 1300 765 226 or click here

Technical Support

ACO has invested heavily to technically support our product lines. Staffed by qualified engineers and equipped with purpose-written computer software, this service is offered as a no-obligation service and is backed up with extensive, high quality information. ACO’s Technical Services Department can offer advice to ensure the correct product is chosen for the application, through to advice on installation. Extensive research and development, both independently, and in conjunction with leading academic institutions and research bodies, have been key to the ACO group’s success.

To contact our Technical Support Team email technical@acoaus.com.au or click here

Material and Production Technology

ACO Pty Ltd has a manufacturing facility in Emu Plains, Sydney and manufactures its products from corrosion resistant materials such as polymer concrete, stainless steel, mild steel, and moulded plastics. In addition to this, it has multi part assembly capabilities to support its manhole access cover business.

These materials are used to manufacture water and cable management product solutions for the Australian mechanical, communications, electrical, architectural, urban, and civil and transport infrastructure industries.

Being a member of the ACO Group of companies, ACO Pty Ltd also has access to 28 other ACO production sites and numerous other partners in places like Germany, United Kingdom, Czech Republic, Russia, USA and China. ACO Pty Ltd also supports Australian manufacturing by sourcing componentry from local suppliers.

ACO Pty Ltd is dedicated to continuous development; quality and testing to ensure ACO products continue to meet Australian regulatory requirements. ACO Pty Ltd operates an ISO 9001 system, the internationally recognized standard for quality and is committed to achieving the highest possible standards of excellence throughout the organization.