Nortruss Builders Supplies

From 1877, the Dahlsen family has been dedicated to providing quality building materials.

To this day, our business is family owned and operated and with a new generation at the helm we are striving more than ever to deliver state of the art building and renovation solutions.

Our People

As a family owned and run business, people factor highly in our organisation.

We know that we cannot deliver to our customers without great people.

We also know that our people are only as good as the training they receive and the leadership they operate under.

As a business we strive to ensure our people are knowledgeable and skilled in doing their jobs.

Our training begins at induction and continues throughout the life of an employee within our business.

Our values of

Happiness – enjoying your work and showing it

Respect- treating internal and external people as you would like to be treated

Curiosity – being open minded, asking questions and continuous learning

Belonging – being part of the team, offering help where needed

Honesty – complete integrity in everything you do

Achievement – striving to achieve targets and get the best outcomes

Underpin our thinking when developing training, recruitment and other processes.

We are working to develop and grow a culture of Knowledge, Expertise and a ‘can do’ attitude in all our people.

Recruitment

When recruiting people for our business we see customer service, product knowledge and selling skills as critical attributes. We don’t treat our employees differently depending on their role, we see that all roles are critical to servicing our customers and we wouldn’t have the role if it were not important.

We ask a lot from our team members, we ask for reliability and regular attendance, commitment to the job and team, a high level of accuracy and that they are able to live by our values.

We want people who want to help others and provide a service in a fast paced environment.

Training

Skills based, Nationally recognised training, on job learning, coaching and mentoring, management training, leadership development are all available to our teams and individuals.

Product knowledge training and development is critical to our success as a business if we are to be credible with our customers.

We encourage a shared responsibility for learning, providing tools and opportunities to team members who are expected to utilise the tools, practise the skills and apply new knowledge to the job. We also expect our team members to drive their own learning and ensure their manager knows of their ambition and learning needs.

We are more interested in learning from mistakes than finding who to blame and we encourage team members to reflect on their learning to improve processes and service for our Customers.

Our Leadership

“We have always believed that our people are our greatest asset. We are a service business and rely entirely on the creativity, initiative and customer centricity of our people to deliver value to our customers.” – Geoff Dahlsen, CEO

Geoffrey Dahlsen is the Dahlsens CEO. He is the sixth generation Dahlsen in charge of the Dahlsens group of companies. Since beginning his tenure in 2008, Geoff has worked to transform Dahlsens into a leading supplier of building materials in Victoria, north Queensland, and the Northern Territory and in Broome. Geoff is also a Director of Natbuild.